- How do I set an alarm for a lot
If you would like to be warned when a lot you are interested in is about to be offered for sale, click on the "Set Alarm" button in the catalogue listing. The colour of the button will change from blue to red indicating that the alarm has been set. You can view any alarms you have set by going to the "My Account" page.
- How do I register for a Live Auction?
Contact Johnson Vellen Total Vehicle Solutions Plc and provide your full details
- I've forgotten my Username or Password
Click here to retrieve your details
- My contact details are incorrect and I want to change them
Contact Johnson Vellen Total Vehicle Solutions Plc who will be able to change them for you
- When I open Live Bid, I cannot see the auction taking place
Ensure that you have both the Unreal Media Player 5 and Silverlight plugins installed. Additionally, there may be a communications problem - Press F5 to refresh the page. If the problem persists contact Johnson Vellen Total Vehicle Solutions Plc
Please note that there is NO current support for viewing the actual live video footage from the auction hall for other browsers apart from Internet Explorer.
- When I open Live Bid, I can see the auction taking place but cannot participate in it
There may be a communications problem - Press F5 to refresh the page. If the problem persists contact Johnson Vellen Total Vehicle Solutions Plc
- I can see the auction taking place but cannot hear the auctioneer
Check the sound settings on your computer
- I cannot submit a bid as the "Send Bid" button is greyed out
Bidding may not have started. Additionally, check any messages displayed on the screen for a more specific reason